When you make a reservation of a Smoky Mountain Golden Cabin you are agreeing to the following terms. We are a family run company who rents to families. If your group is not family and has unrelated guests, please check with us before booking a cabin.
Payments:
To make a reservation we require 1/3 of the total rental amount down on a credit card with the balance due 30 days prior to your arrival date. Reservations will be cancelled for failure to pay the balance after 2 days late. and the cabin put back on the calendar and advertised as available for rent.
Cancellations:
The fee to cancel is equal to 1/3 of the total rental amount (same as your 1st payment). Cancellations received 30 days or less, prior to the arrival date, will be responsible for the entire rental amount unless the cabin is rented to another party. If all of the dates can be re-rented, you will receive a refund less the cancellation fee and any difference in the rate. (it is often necessary to run last minute specials at a late date)
Check in/out times:
Check in time is after 4 pm.
On certain days/times of year the cleaning crew is very busy. They do their level best to have every cabin ready by 4 pm. So the check in time is not carved in stone. There are No refunds if your cabin is not ready by 4 pm.
Early Check In: Everyone want to check in early. We get it. And so, if your cabin is ready early and your welcome to check in up to two hours early.Check out: is before 10 am.
The check out time is carved in stone! There will be a late check out charge for anyone checking out after 10 am. Please check out on time. The cleaners need to have the cabin vacant when they arrive. As already stated, “everyone wants to check in early” and the girls need to have access to the cabin when they drive up there, they can be very busy.
Smoking:
All cabins are Non-smoking! You may smoke outdoors, please safely dispose of and distinguish smoking material. Please pick up cigarette butts. Smoking in the cabin is considered cabin abuse and you will be billed for a complete cleaning and deodorizing of the cabin – minimum charge is $300.
Pets:
Some of our cabins are pet friendly and some are not.
1.) All pets must be approved before you make a reservation and additional pet fee paid.
2.) Pets are not allowed on furnishings.
3.) Pets must not be left alone or unsupervised unless they are secured in your portable kennel.
4.) Pets that chew, bark, bite or who are not trained are not allowed.
5.) Please be responsible and pick up after your pet!
Party Policy:
We do not allow parties of any kind. We reserve the right to and will require everyone to leave the property without notice or refund for having a party.
Visitors:
Non-paying guests are not allowed unless permission is granted. This means if you have family in the area and would like to have them come and visit you at the cabin, you need to let us know. If your planning an event, and have guests staying in the area that will be visiting the cabins, you need to let us know in advance. Cabins are set up for as many guests as they are advertised to sleep.
Abusing Property:
We reserve the right to ask anyone to leave any property without notice or refund for any kind of abuse to the property. Abusing property is not allowed and we reserve the right to bill your account for repairs caused by abuse outside of normal wear and tear. (broken cue sticks are $25)
Moving Furniture:
Do not move the furniture in the cabin. Do not move inside furniture outside. Do not move outside furniture inside. Do not move pool tables. Do not move Tv’s. You can move the extra chairs provided in the bedrooms to the dining room if you need extra seating. Please return the furniture to where you found it. We charge for having to move furniture back. (If you move a pool table, it will be necessary to move it back, $300. It may need re-felting, $300. You will most likely break a leg off, $3500 for a new table. And if it falls on you, it can result in injury or death. Please do not attempt to move the pool table!)
Cleaning Charges:
The cleaning fee is based on the average time required to ready the property for the next guest. We reserve the right to charge your account for additional cleaning time! To avoid additional cleaning charges please leave the cabin in a reasonable condition!
Hot Tub:
Please keep the hot tub covered when not in use. You must read and follow all directions and safety procedures for using the hot tubs that are posted near the tub or in the cabin book. Do not sit, stand on or damage hot tub covers. (broken hot tub covers are $300)
Air Conditioner:
Please do not leave doors/windows open and run the A/C at the same time. Do Not run the A/C and Fireplaces at the same time. It will cause the A/C unit to freeze up causing permanent damage to the unit!
Fireplace:
All gas fireplaces are seasonal. Gas fireplaces are turned on and off depending on seasonal conditions. Generally they are on around the first week in November and off about mid March. If you have questions, please call 865.202.7657
Please do not move or adjust gas logs. No cooking on a gas log fireplace.
Fire Pit:
If your cabin has a firepit, please use caution when having a fire. Fire should never be left unattended and please be aware high winds can develop at anytime, day or night! Be sure to extinguish all fires thoroughly. If you start a forest fire or burn a building down, you will be held responsible!
Check to make sure there are no burning bans in place by calling the park 865-436-1200.
There is to be no scrounging of firewood from the woods around the cabin. Please purchase fire wood to burn from a local merchant or give us a call if you’d like a large amount delivered to the cabin.
Fire works or Fire arms:
Shooting or Possessing Fire Works or Fire Arms is strictly prohibited!
Pest Control:
Welcome to the mountains. We have pest control company who checks and treats all of our cabins on a regular basis. If pest control comes to the cabin for a scheduled visit during your stay, please allow them into spray. If you have problems with a pests while at the cabin, give us a call and we will have pest control come to treat the cabin as soon as they are available. Do you part and keep doors and windows closed to keep unwanted pests out of the cabin! Thank you.
ps. carpenter bee’s are a fact of life in the mountains in the spring of the year. They are all but harmless to people.
Wildlife:
We do have wild animals in the mountains and woods around the cabins. Please do not leave any trash or food outside of the cabin or in your car. Please be sure to keep the car windows up. Do not feed the wild animals or birds.
Age:
To rent a one bedroom cabin you must be at least 21 years old. To rent a cabin with 2 or more bedrooms, you must be 25 years old and responsible. We reserve the right to refuse to rent cabins to anyone who we deem to be not responsible or when there is a situation that seems questionable.
If you have a group of friends who are not related by blood to one another, there are greater age restrictions. Please call us for further details.
For exceptions — and we do make exceptions occasionally, especially for honeymoons and anniversaries! — please call 865-202-7657, let’s talk about it!
THANK YOU!
Your respect and cooperation is greatly appreciated!
Just a Note…
When we started renting cabins we had no rental agreement. As time passed and things happened the rental agreement got started and continues to grow. We make every effort to keep things as simple as possible. Unfortunately, some things need to be spelled out and so the rental agreement is necessary. There is no substitute for common sense. So even if something is not detailed here, if you have doubts, please give us a call. Thanks for understanding.
** Rental Agreements are subject to being updated at any time.**
(and almost certainly will have to be…)